Refund & Returns Policy – Velux™

At Velux™, your satisfaction is our priority. That’s why we offer a 30-Day Satisfaction Guarantee on all our products.

If you’re not completely satisfied with your purchase:

Simply contact our support team within 30 days of receiving your order. We will guide you through the return process and refund you in full — no questions asked.

Return Conditions

  • The item must be in its original condition or show minimal signs of normal use.

  • The return must be initiated within 30 days of delivery.

  • Customers are responsible for return shipping costs, unless the product arrived damaged or defective.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.

If your item arrives damaged, defective, or incorrect, please contact us immediately and we will send you a replacement at no additional cost.